Team Members

Our Quality Performance Team members are aligned to SoNE HEALTH providers. They work closely with the practices to provide Concierge Services and Improvement Plans. The Quality Performance Team works to establish a regular meeting cadence with offices to share performance, develop action plans and provide education, toolkits, and quick reference guides for quality measure definitions and best practices. This team facilitates the identification of patients that are in need of preventative screenings. They are subject matter experts in HEDIS Quality Metrics. In addition to working with our providers, they also perform outreach to our patients to assist with scheduling preventative services, i.e. mammograms.

They are committed to identifying and closing gaps in care in accordance with HEDIS. HEDIS measures address a broad range of important health issues such as medication use for chronic conditions, cancer screenings, childhood, adolescent, and adult immunizations, care of patients with chronic conditions, and safety and mental health screenings. The Quality Performance Team will review medical records to extract and submit pertinent data to close these gaps in care. If data cannot be found, the QDS team will identify patients who need intervention to close the gap and work with providers to order appropriate tests/screenings.

Tracy Reilly

Tracy Reilly, MLS

Manager of Quality & Performance, Clinical Integration

Tracy Reilly has received her BS in Leadership and Management from Albertus Magnus College and her MS in Legal Studies with a concentration in Applied Research and Healthcare. Tracy has held various roles within the healthcare industry throughout her career on both the provider and payor side. She is a solutions-driven professional with an extensive background in quality, population health management, practice transformation, operation management, and project management. She brings her vast knowledge of program deployment and management of healthcare transformation initiatives with her from the last 15+ years on the payor side. She most recently comes to us from Anthem where she was the Medicare Quality Program Manager and was responsible for Medicare Quality Performance and Risk Adjustment for Medicare providers in VBC agreements.

Keesha Profile Pic-2

Keesha Answer, LPN

Quality Performance Specialist

Keesha diligently works with the physicians and their staff to ensure patients are receiving their preventive screens within the appropriate timeframe required. Her experience with Medicare, Medicaid, and other payors helps her to achieve this goal.

Kereen Campbell

Kereen Campbell, CNA

Quality Performance Specialist

Kereen has been in the nursing field for over 16 years as a Certified Nursing Assistant.  She went into nursing for her love of helping other people, now matter how daunting it may be.  She is the mother of five wonderful, smart, fun-loving kids and wife to a supportive husband.  She tries to give her best in whatever she does, and is always striving to be a better version of herself.  

Shanette Gaston

Shanette Gaston, RMA

Quality Performance Specialist

Shanette has over 20 years’ experience in Obstetrics and Gynecology, dealing with all aspects of pregnancy, from prenatal care to post-natal care.  She has experience with all different Electronic Medical Records (EMRs), and is amazed with the new technologies being created to improve patient care.  Shanette is currently working with practices on tactics to improve quality performance.  Her children are her best friends and she loves interior design. 

LaToya Harrigan

LaToya Harrigan, LPN

Quality Performance Specialist

LaToya has been a nurse for about 10 years, starting in October of 2011. She has experience in Pediatrics but her specialty was in the Mental Health field working with children with Autism, which she did for 7 years prior to joining SoNE Health.  LaToya has experience working with many different primary care offices, which includes assisting them with different services such as quality gap closure, providing education on quality metrics, and offering in-office support to find ways for the practice to improve performance so patients can receive the best care possible.

Ina Pengu, MSOL

Quality Performance Specialist

Diligent, organized, and collaborative, Ina has extensive experience in the healthcare sector, graduate studies in organizational leadership, and a proven record of building relationships with patients, payor partners, healthcare providers, clinical staff, and other teams. She is passionate about identifying process improvements that optimize performance, drive efficiency, and maximize resources, with the goal of enhancing patient experience and implementing best practices for the offices.